Terms and Conditions

Orders / Website Terms and Conditions

We at SIMBOX keep our Terms and Conditions as clear as possible, and give you all the information we can about your online transactions so that you understand the whole process, from order to delivery. It’s important to us that your online shopping experience meets expectations, so please spend a few minutes and read on.


Firstly, if you make any mistakes during your order, you can correct any input errors right up until you confirm payment.
Once you’re happy everything is correct and you’ve submitted an order you’ll be given an Order Reference Number and details of the products through PayPal.

Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

Prices and payments

All our prices are in UK pounds. The total cost of your order will be the price of the products you order, the delivery charge (if any), plus any additional services you choose e.g. premium delivery or installation.


Most items are usually delivered by courier or by post, generally within 3 days to UK addresses only. Please note that overseas customers are not able to claim VAT refunds on deliveries to a UK address.

A courier delivery lets you track your order by clicking on the link from your confirmation email. If your item is being delivered by Royal Mail you will be unable to track delivery but you should expect it within 3 days.

We will notify you of the delivery method we are going to use when we send you the order confirmation email. If you buy a number of items it is possible that you’ll receive your goods separately.

Missing, damaged or incorrect orders

We do everything we can to ensure your order arrives at your door complete and in pristine condition. If you don’t receive all of your products at once, you can check that they have been dispatched by emailing or phoning our support team, enquiries@simbox.co.uk or 01932 58 98 58. In the unlikely event that the product is faulty, please follow the instructions in the delivery documents.


If for whatever reason you change your mind and would like to return your order after delivery, we’re happy to refund or exchange your purchase as long as it’s unopened and in its original packaging. This option is available for 14 days after delivery. Refunds cannot be made for postal charges incurred by you in returning the goods to us. A Return Authorisation number must be obtained prior to sending the unit back.

Following the Distance Selling Regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days* from the day after delivery. The goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories. The product must not have been used or installed or had any data inputted. Whilst the goods are in your possession you must take reasonable care of them and not use them. DVDs, CDs, memory cards and software must still be sealed. Again refunds cannot be made for postal charges incurred by you in returning the goods to us.

* Working days means all days other than Saturday, Sunday and public holidays. You need to return the goods to our distribution centre.

We will then give you a full refund for the cost of the product plus the delivery charge paid. However we do have the right to retain any charge paid for services which have already begun or been completed. Refunds take 3-5 working days to be credited to your payment card.

We cannot refund/cancel your purchase:

  • There is a contract for services with the product and you have started using the services; this would include, for example, the fitting of any T22 unit
  • The goods were a special order to your specification

Faulty goods

You have the option of an exchange or refund if the fault occurs within 14 days of delivery. If the fault with your product occurs within its guarantee period (24 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.

For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and if possible, with the original box and packaging.

You can return the product to our distribution centre. After Sales 01932 58 98 58 is open from 9am to 6pm, Monday to Friday, Closed, Saturday and Sunday. Refunds for faulty goods include the applicable delivery charge. Replacement goods are sent by standard delivery. If a fault occurs while you are abroad, please contact us to discuss how we can assist.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

* Often repairs will be carried out by the manufacturers’ own service teams with whom we have arrangements in place to ensure your product is repaired by skilled and qualified engineers. If we refer you to such the manufacturers repair centre when you call us, please be assured we are not fobbing you off. If you’re not happy with their service we urge you to let us know.


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Website Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SIMBOX'S relationship with you in relation to this website.

The term "SIMBOX" or "US" or "WE" refers to the owner of the website whose registered office is - The White House, 19 Ash Street, Ash, Surrey, GU12 6LD. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website features other businesses products, services and/or information and may also include links to other websites. These links are provided for your convenience. We have no responsibility for the content of the linked website(s).

We do not endorse the businesses featured, their products, offers, services and website(s).

You may not create a link to this website from another website or document without SIMBOX'S prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


In some areas of our website, we ask you to provide information as we may wish to reply to you after your visit. This would include where you subscribe to our online newsletters or provide feedback to us through contact form or when you complete any online survey we may offer from time to time. When you do, we ask you to give us your name, email address, and other personal information that will be needed to supply the services to you. In relation to online newsletters, postal and email mailings you can "unsubscribe" at any time. We may use your personal data for future postal and email mailings, support, notification of new products or new versions, general correspondence regarding the products and correspondence that may relate to you. If you would rather not receive future marketing material via post and emails from us, please inform us by email at enquiries@simbox.co.uk Or by post to: The White House, 19 Ash Street, Ash, Surrey, GU12 6LD.

The information you provide is kept confidential and will be used only to support your relationship with us. We do not disclose or sell your information outside our corporate group except if we sell the whole or part of our business.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

We like to keep you informed. You are automatically included in our database for featured mailings that we feel maybe of interest to you. If you do not want the information to be used by anybody for direct marketing purposes, you may change your mind at any time by writing to: The White House, 19 Ash Street, Ash, Surrey, GU12 6LD, or emailing us at enquiries@simbox.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We do not disclose or sell your information outside our corporate group except if we sell the whole or part of our business.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to: The White House, 19 Ash Street, Ash, Surrey, GU12 6LD.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Complaints Procedure

If you have a question or complaint about this web site, please contact the web site administrator at: webmaster@simbox.co.uk

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